Well, you used to be able to call Google My Business. They even have the phone number available still, 1-844-491-9665.
It will just tell you to visit their online support.
So for today’s blog, we will cover all the different ways to contact support for Google My Business.
Google My Business Online Support Options
As the automated voice message on the other end of the phone number above states, you can always start off by visiting the Google My Business Support Page.
This is a great place to start since most problems have already been solved before and you can just find your issue listed there. This doesn't happen all the time though. Sometimes your issue may be a bit more nuanced.
If that is the case the next best place to check out is the Google My Business Help Community.
Here you will find a community of GMB Users and Google Product Experts to communicate with on the more specific issues you may have. There are a ton of archived threads with all sorts of instructions, guides, and more to get your issues resolved.
Personalized Google Support Options
If the above support options don’t really work for addressing the specific problem you are having, you might need to get in contact with a human over at Google. Luckily there are a few ways to do this!
1. Reach out to Google My Business on Facebook
Head over to Google My Business on Facebook and shoot them a message explaining what you are having trouble with. After it is reviewed by someone on the team you will hear back from them with the next steps to take.
This is one of the quickest ways to get in contact with GMB Support. Often not as quick as our next option though.
2. Reach out to Google My Business on Twitter
Google My Business is @GoogleMyBiz on Twitter and provides prompt personalized service there.
With this method becoming more popular it is not always immediate, but someone will be reaching back out to you when it is your turn.
Be sure to give them all the details you can in your initial message to help them make this process even easier.
3. Reach out to Google My Business via Email
Although this may be the slowest method out of those listed above you are sure to hear back from the team when you’re up in the queue. It is best for issues that you don’t need to be resolved immediately.
You can find this support email option here.
After sending your email it can take 24 hours for them to get back to you, but they will often send a very detailed email laying out several options for you to try.
Sometimes if you are having an issue with Google My Business it can be frustrating to not fix it immediately, but with a little patience and outreach, you can get answers for any problem you are having. Whether that is a support article, community thread, or a personalized message from the Google My Business team.
Good luck with your GMB and may all your issues be resolved quickly!